
FAQs
Why is Pardela the best option for me?
At Pardela we love to travel as much as you do! We know how important it is to feel at home while exploring new places. For this reason, we strive to provide you with careful and personalized attention in the logistics of your reservations. From the moment you make your reservation, we make sure that everything is ready so that you can enjoy your stay from the first moment.
In addition, at Pardela we care about creating unique and welcoming spaces that make you feel at home. Each of our accommodations is designed with special details so that you can enjoy a unique and comfortable experience. Whether you travel alone or in company, in Pardela you will find a place that suits your needs and makes you feel at home. We are waiting for you to live an unforgettable travel experience!
How can I book my stay?
Booking your accommodation in Shearwater is quick and easy!
Follow these simple steps:
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Discover our accommodations:you can select between our options on the beach or in the city.
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Select the accommodation:Once you find the accommodation that suits your needs, select the "Book" option to start the process.
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Check the available dates:select the dates of your stay in our calendar and check the availability of the accommodation.
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Fill in your information in the form:Fill in your personal details on our booking form.
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Make your payment:To confirm your reservation, make the corresponding payment through our secure payment system.
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Your confirmation and details will reach you via email:Once you have completed your reservation, you will receive an email with the confirmation of your reservation and all the necessary details for your stay.
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Ready! Your reservation is ready:Now all that remains is to pack your bags and enjoy an unforgettable experience in Shearwater.
Any doubt that you may have we are available at our email:
viaja@pardelanow.com and by phone: +1 (302) 440 2147.
Is the price you indicate is the final price or are there other charges?
Yeah. The price indicated to you based on the nights you have selected is the final price with VAT included.
Can I make my reservation by phone?
Of course, if you prefer to make your reservation by phone, you can do it calling to: +52 33 9690 1176.
Once the reservation is made, we will send you an email with the details of the reservation and we will send you the payment request.
Can I bring my pet?
Clear! Our accommodations are pet friendly and we love to receive your pets. Please note that, to cover additional cleaning costs, we apply an extra charge.
* Contact our team to verify pet conditions
I have made my reservation, how do I know that it is confirmed?
Once you make the reservation of the accommodation you will receive an email with the details of the reservation and payment. In case you have any doubts, you can contact us to solve any doubt about your reservation.
Can I pay the cost of accommodation directly there?
To make the reservation of our accommodations, you can make the payment through our website or by transfer or through a payment link. Unfortunately, it is not possible to make the payment directly at the accommodation.
What can I expect when I arrive?
At Pardela we are proud to offer an incomparable lodging experience, with all the amenities you need to feel at home and enjoy your stay to the fullest.
All our accommodations are equipped with a full kitchen so you can prepare your favorite meals comfortably, as well as air conditioning to keep you cool on warm days and a Smart TV so you can enjoy your favorite content in high definition.
In addition, our properties have a washer and dryer so you can do your laundry comfortably, as well as Wi-Fi to keep you connected with your loved ones and to be able to work from anywhere.
And that's not all, in Pardela you can enjoy an unbeatable view of the city or the beach from our accommodation. We invite you to discover more details about all the amenities we offer in our accommodations so you can plan your perfect stay. ACCOMMODATION LINK
I want to cancel, is there a penalty?
At Pardela we understand that plans can change! For this reason, we offer a flexible cancellation policy so that you can book with peace of mind.
If you need to cancel your reservation, you can do so up to 5 days before your arrival without charge. However, if you are planning a long stay of more than 28 days, we ask that you notify us one month in advance so that we can properly manage the accommodation.
We invite you to review our cancellation policy for more details and to be aware of any other important information related to your reservation.
Can I book less than the minimum number of nights required?
At Pardela we understand that sometimes you may have flexible travel plans and are looking to book accommodation for fewer nights than required. However, due to our external condominium policies, it is not possible to make reservations for fewer nights than indicated.
If you have any questions about the minimum length of stay required, do not hesitate to contact us so that we can advise you and help you plan your trip in the best possible way.
During your stay:
Can I extend my reservation?
What a joy to know that you are enjoying your stay at Pardela!We would love to remain your home away from home for a longer time. If you would like to extend your stay, please do not hesitate to contact us to verify the availability of our accommodations.
We are committed to giving you the best possible experience during your trip, so we will do everything we can to make sure you can extend your stay and fully enjoy all that Shearwater has to offer.
I'm going to arrive very late at the accommodation, can I lose the reservation?
Don't worry! At Pardela we understand that travel can be unpredictable and sometimes things don't go as planned. For this reason, we have an automatic arrival system to make sure that your reservation is always secured.
However, we would love to be in contact with you to know your approximate arrival time and thus be able to make sure that everything is ready so that you can enjoy your stay from the first moment.
How is the check-in process?
We know how important it is for you to get to your accommodation quickly and easily, which is why we have designed a hassle-free check-in process.
A few days before your arrival, you will receive by email the information and details of your reservation, including the arrival code that will allow you to access your accommodation safely and without delay.
At Pardela we strive to make your accommodation experience something unique and special, and our check-in process is just one example of this. Do not hesitate to contact us if you have any questions or need more information on how to get to your accommodation. We will wait for you!
What to do in the accommodation?
We want your stay in our accommodation to be an unforgettable experience, which is why we offer you much more than just a place to sleep.
In addition to our comfortable accommodations and all the amenities we offer, we also have guides and recommendations for you to discover the best of the city and its surroundings.
From the best restaurants and bars to the most emblematic and touristic places, our guides will help you plan your days in the city so you don't miss a thing.
Discover our guides here: LINK
I love the decoration, I want to buy some of the accommodation items:
At Pardela we know that every detail counts when it comes to creating a cozy and comfortable environment. For this reason, we design our accommodations with care and dedication, thinking about each of the elements that make up a unique and special space. We work the pieces with local artists, making our accommodations unique.
If you loved the furniture and decoration of our accommodations and want to incorporate any of our pieces into your home or business, we invite you to visithttps://www.pareainterior.mx/.
And if you need help to get a particular part, do not hesitate to contact us. We will be happy to advise you and help you find what you are looking for. At Pardela, our passion for design and decoration knows no limits, and we want to share it with you!
After the stay
I loved my accommodation, I hope to return soon
We are very happy to know that your stay with us was satisfactory and that you enjoyed our accommodations. Knowing that our guests feel comfortable and happy is our greatest motivation. We would love for you to leave us your opinion on our platforms so that other travelers can learn about your experience. And remember, you will always be welcome back to Shearwater.